After-sales request

Do you need assistance with a Silvadec product that has been installed or is being installed? Our after-sales service is here to help. Describe your request using this form.

Before you start, please have the following information to hand:

  • the reference of the product concerned
  • the date of purchase or installation
  • the area or quantity affected
  • a copy of your invoices
  • photos: a close-up of the problem and an overall view of the installation

A detailed description of your request will help us understand your needs and give you an appropriate response as quickly as possible. You will receive a confirmation email as soon as your request has been registered.